Companies often ask us how long it takes to implement a voicebot solution. The answer varies significantly depending on company size and the complexity of the use cases. Generally, the process unfolds in three distinct phases: conception, implementation, and testing.
1. Conception Phase: In this initial phase, you must clearly define which scenarios your voicebot will handle and those it won't. This involves drafting detailed scripts for the AI agents, identifying necessary APIs, and outlining escalation processes for calls requiring human intervention.
2. Implementation Phase: During this critical phase, the voice AI agents are configured through precise prompting techniques. Webhooks are set up to allow the voicebot to interact with your CRM or other external data sources. Additionally, the voicebot is integrated with your existing telephony infrastructure using SIP protocol. The duration of this phase largely depends on your team's technical expertise. Questions like "Are your employees comfortable prompting AI agents?" or "Do necessary APIs already exist, or must they be built?" become vital considerations. At Leaping AI, we actively support our clients throughout this phase, ensuring a swift and efficient setup.
3. Testing Phase: Finally, internal testing begins. Initially, your own employees will simulate customer interactions by calling the voicebot. Following successful internal trials, the voicebot is gradually introduced to real customers, starting with limited call volumes (e.g., ten calls per day) and incrementally scaling up until fully operational.
Timeline Expectations: The total time required for a voicebot implementation varies. Complex enterprise scenarios may span 3 to 6 months, mainly due to detailed planning and rigorous testing protocols. However, if your company already has clearly defined scripts and existing APIs, you could launch your voicebot within approximately 4 to 8 weeks, including thorough testing.
If you're considering implementing a voicebot and would like an estimate tailored specifically to your needs, feel free to contact us directly at contact(at)leapingai.com.
