Executive Summary

A YC-backed healthcare staffing marketplace, needed a better way to reach hospitals and find decision-makers. Our voice AI agents took over their first-contact calls and boosted their outreach from 1,000 to 7,000 calls in just one week. This quick win led to 4x more conversions and let their sales team focus on closing deals instead of cold calling.

The Company

The platform connects nurses with hospitals that need temporary staff. This way they help healthcare facilities fill shifts quickly while giving nurses more flexibility in their work schedules. As a fast-growing YC company, they needed to reach more hospitals faster to grow their marketplace.

The Problem

A two-step sales process didn't work well:

  1. Step One: SDRs (Sales Development Reps) called hospitals to find the names and contact details of hiring managers.
  2. Step Two: Closers contacted these decision-makers to sell them on using the platform.

This process created four big problems:

  1. Wasted time: SDRs spent hours on repetitive calls just to collect basic contact information.
  2. Inconsistent results: The quality of calls varied based on which SDR made them.
  3. Growth bottleneck: Closers waited for SDRs to find leads before they could do their job.
  4. Scaling issues: To manage more calls, they would have needed to hire more people.

The Solution: Leaping AI Voice Agents

We built a custom voice AI solution to take over the first step of their sales process:

1. Mass Outreach Calls

Our AI voice agents called thousands of hospitals to ask who handles nurse staffing.

The system:

  • Called multiple hospitals at the same time
  • Asked for the right department
  • Collected decision-maker names and contact details
  • Noted the best times to call back

2. Consistent Lead Qualification

Every call followed the exact same qualification script to:

  • Ask the right questions every time
  • Follow up with relevant questions based on responses
  • Collect the same data points from each prospect
  • Score leads based on clear criteria

3. Smooth Handoff to Sales Team

The voice AI worked with their existing tools to:

  • Send lead details directly to their CRM
  • Alert closers when high-quality leads came in
  • Provide full call transcripts for context
  • Schedule follow-up calls with decision-makers

4. Easy Management

Their team could control the whole process with:

  • A simple dashboard to track the results
  • Tools to update scripts without coding
  • Real-time reports on call outcomes
  • Easy ways to listen to sample calls

How We Set It Up

We rolled out the solution in just three weeks:

  1. Week 1: We built voice agents that matched their exact script and workflow.
  2. Week 2: Testing of the system with a small batch of calls and made adjustments.
  3. Week 3: System launch and training of the team on how to use the dashboard.

The Results

The first improvements showed right away:

1. Massive Increase in Outreach

In the first week alone:

  • Human SDRs: 1,000 calls per week
  • Voice AI agents: 7,000 calls per week
  • 600% increase in total outreach

2. More Conversions

The increased call volume led to:

  • 1,300 successful conversions in one week
  • 4x more decision-maker contacts than before
  • Larger pipeline of leads for closers

3. Better Quality Control

Every call met their standards with:

  • The same qualification questions every time
  • Complete data collection on each call
  • No variation in quality or message

4. Better Use of Sales Talent

Their sales team now:

  • Spent zero time on cold calls
  • Talked only to pre-qualified decision-makers
  • Closed more deals per day
  • Felt more satisfied with their work

Ongoing Improvements

After three months with Leaping AI, the platform continues to:

  • Test new call scripts to improve conversion rates
  • Expand the AI system to call more facilities
  • Add new qualification questions as they learn more
  • Track which messages work best with different hospitals

About Leaping AI

Leaping AI creates voice AI technology that helps businesses automate phone calls without losing the human touch. Our AI voice agents sound natural, respond quickly (less than 2-second delay), and learn from every call to get better over time.

Companies in healthcare, retail, insurance, and more use our call center automation solution to cut costs, reach more customers, and let their teams focus on what matters most.

Want to see how our voice AI can transform your sales process?

👉 Contact our team